Refund policy
Return Window
We offer a 30-day return policy. Customers may request a return within 30 calendar days from the date the order is delivered.
Eligibility for Returns
To qualify for a return, items must meet the following conditions:
- Item must be unused and in original condition
- Original packaging must be included
- All accessories, manuals, and inserts must be returned
- Proof of purchase is required
Non-Returnable Items
The following items are not eligible for return:
- Used cookware or kitchen tools
- Items damaged due to misuse
- Clearance or final sale items
- Items returned without authorization
Return Process
To initiate a return, customers must contact our support team before shipping items back.
Email: support@hunterbraed.us
Once approved, return instructions will be provided.
Return Shipping Cost
Unless the return is due to our error or a defective product, customers are responsible for return shipping costs.
Refunds
After receiving and inspecting the returned item, refunds will be processed to the original payment method.
Refund timeline:
- Inspection: 3–5 business days
- Refund processing: 5–10 business days
Bank processing times may vary.
Damaged or Incorrect Items
If you receive a damaged or incorrect item, you must contact us within 7 days of delivery with photos and order details. We will offer a replacement or refund depending on the situation.
Partial Refunds
Partial refunds may be issued if items:
- Are missing parts
- Show signs of use
- Are not returned in original condition
Contact Information
Email: support@hunterbraed.us
Phone: +1 209-675-6922
Address: 14580 Midway Rd, Los Banos, CA 93635, United States